‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website; please note we do not currently use any essential cookies on our website. ‘Non-essential’ cookies and similar technologies will only be placed on your computer or device if you have consent to us doing so. In the section ‘About Cookies’ below, you will find information about the differences and function between essential and non-essential cookies.

For guidelines on how you can provide and/or withdraw your consent to us placing non-essential cookies and other similar technology on your computer or device, please see the information in the section ‘How to accept or reject cookies’.

 Contents 

• About cookies

• Types of cookies used

• Essential cookies

• Non-essential cookies

• How to accept or reject cookies

 About cookies 

 What are cookies? 

Cookies are very small data files which are sent by a website’s server to a web browser, and stored within processor memory or hard drive. There are a range of purposes which they can be used for, including customising a website for a user, helping users with website navigation, improving website user experience, and storing a user’s preferences so they do not need to be set on each subsequent visit.

 Essential and non-essential cookies 

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies are either used solely to conduct or facilitate the transmission of communications over a network; or are strictly necessary to provide an online service (e.g. a website or a service on a website) which you have requested.

Non-essential cookies are any cookies that are not essential, such as those that are used to analyse user behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements (‘advertising’ cookies).

 Session and persistent cookies 

Cookies are classified as being either ‘session’ or ‘persistent’, depending on the length of time they last for after they are placed on your browser.

Session cookies last for as long as your browser is open and will expire when you close it.

Persistent cookies will either expire at a specific point in time or can be manually deleted from your browser, whichever occurs first.

 First and third party cookies 

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

 Types of cookies used 

We use the following cookies on or in relation to our website:

 Google Tag Manager 

• Non-essential

• First party

• Session

Purpose – This cookie is used to manage tags of pages across our website and provide simpler management of these pages in Google Analytics.

You can prevent Google Tag Manager processing of your anonymised data about your use of the Cyber Mutual website by clicking the Google Analytics opt-out found at the bottom of our site.

 Zoho SalesIQ 

• Non-essential

• First party

• Persistent

Purpose – To understand how our website is being used in order to improve the user experience as well as to provide the most appropriate Cyber Mutual services to you. Depending on the settings of the browser used, your personal data may be collected and aggregated and as such actions can be attributed to a specific person

 Information Collected using Zoho SalesIQ 

Using Zoho SalesIQ, you can collect details such as Internet Protocol address, browser type, browser language, referring URL, files accessed, time zone and operating system of your website visitors. You can use the information collected to maintain quality of your website, improve visitor engagement and for general statistical purposes.

 Identification and Tracking of your Website Visitors 

Zoho SalesIQ uses first-party cookies to report visitor interactions on your website. These cookies are small text files stored on your visitors’ devices by their browser. These cookies i) allow you to identify your website visitors and ii) collect the visitor details outlined above. Your visitors can change the settings to block cookies or to alert them when cookies are being sent to their devices.

Zoho SalesIQ enables Cyber Mutual to identify website visitors as follows:

When a visitor on our website submits his/her name or email address using the chat functionality in the website.

When a visitor accesses your website using the browser with which such visitor has already logged-in to your website submitting his/her name or email address.

Based on the URL parameters when a visitor accesses your website.

 Site Analytics by Google 

• Non-essential

• First party

• Persistent

Purpose – To understand how our website is being used in order to improve the user experience. All user data collected is aggregated and anonymised, and as such no actions can be attributed to a specific person.

This is a standardized installation of Analytics that does not use Re-advertising or

 Display Advertising features. 

You can manage your Google Advertising settings for web browsing across the net here – https://support.google.com/ads/answer/2662922?hl=en-GB

You can prevent Google Analytics’ collection of your anonymised data about your use of the Cyber Mutual website by clicking the Google Analytics opt-out banner located at the bottom of the page across our website.

 Google Bugsnag 

• Non-essential

• Third party

• Session

Purpose – This cookie is used to ensure the stability of and identify any issues with JavaScript or web applications hosted within our site.